857 questions with Surface | Surface Laptop | Install and update tags

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2 answers

Digital License Activation Issue After Factory Reset - Surface Laptop (Purchased 2024)

Hello, I purchased a Microsoft Surface Laptop in 2024 and recently performed a factory reset. After the reset, Windows is requesting activation with a digital license. Issue details: Device: Microsoft Surface Laptop (purchased in 2024) Problem:…

Surface | Surface Laptop | Install and update
asked 2026-02-04T11:30:48.8233333+00:00
Antonio Baena Marcos 0 Reputation points
answered 2026-02-05T04:40:35.0733333+00:00
Clary-N 7,725 Reputation points Microsoft External Staff Moderator
1 answer

My surface laptop is updatein and stuck at Stage 2 of 2 Cleaning Up You're 0% there. How do I get out of this?

My laptop is stuck while updating windows 11. It reports Stage 2 of 2 Cleaning up. you're 0% there. How do i fix this

Surface | Surface Laptop | Install and update
asked 2026-02-03T10:43:54.02+00:00
Peter Hancock 0 Reputation points
commented 2026-02-04T15:46:31.2566667+00:00
Ian-Ng 8,420 Reputation points Microsoft External Staff Moderator
3 answers

The Secure Boot on the Surface Laptop 5 disabled unexpectedly

Today, I turned on my Surface Laptop 5, but it crashed and asked me to enter the BitLocker recovery key. I checked and found that Secure Boot was disabled. Additionally, the model name changed to "OEMID SKU Number," and the serial number…

Surface | Surface Laptop | Install and update
asked 2025-07-17T14:35:48.2566667+00:00
Amin 5 Reputation points
commented 2026-02-03T11:37:06.1166667+00:00
Lance Rütimann 0 Reputation points
2 answers

how do I find my recovery key for my Surface Laptop?

I need to find my recovery key for my surface Laptop

Surface | Surface Laptop | Install and update
asked 2026-01-29T19:27:14.1466667+00:00
Dan Mitzel 0 Reputation points
commented 2026-02-02T07:01:28.5333333+00:00
Lychee-Ng 13,110 Reputation points Microsoft External Staff Moderator
1 answer

How to fix the problem with my windows surface laptop

what do I do it happened when it was trying to update.

Surface | Surface Laptop | Install and update
asked 2026-01-30T09:22:51.4266667+00:00
Ana Ortez 0 Reputation points
edited an answer 2026-01-30T10:12:47.1933333+00:00
S.Sengupta 28,496 Reputation points MVP Volunteer Moderator
2 answers

Adobe Acrobat Reader won't load on my Surface Laptop 7 with Snapdragon X Plus Processor.

Tried to load Adobe Acrobat Reader on new computer and it appeared to load but wouldn't open. I suspect there may be a compatibility issue with the ARM processor. Has anyone encountered this? Is there a resolution?

Surface | Surface Laptop | Install and update
asked 2026-01-24T19:40:42.7333333+00:00
Michael Anderson 0 Reputation points
commented 2026-01-29T10:38:44.8666667+00:00
Akhil 0 Reputation points
1 answer

Unable to complete purchase in my account

Team, I need help ASAP. I've attempted purchasing a Surface Laptop for Business, Copilot+ PC, 13.8 and 15-inch | Intel multiple times but am getting stuck at the login. This is frustrating.…

Surface | Surface Laptop | Install and update
asked 2026-01-27T19:19:44.2766667+00:00
Tori Mercado 0 Reputation points
answered 2026-01-27T19:20:52.9033333+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

OneDrive sign in error 0x8004de40

Note that I was directed to this portal from a link within https://support.microsoft.com, I could not find an appropriate tag and as this is mandatory I've tagged it to the device which is a Surface laptop though I think this is unlikely to have anything…

Surface | Surface Laptop | Install and update
asked 2026-01-26T21:43:28.06+00:00
Neil Gallacher 40 Reputation points
accepted 2026-01-27T13:16:11.21+00:00
Neil Gallacher 40 Reputation points
1 answer

i recently purchased a ms laptop surface 7 and i am trying to use a surface pen with no luck

recently purchased a MS Surface Laptop 7 and I am trying to use an existing MS Surface pen with the laptop. After 10 or so hours, I have made no headway,

Surface | Surface Laptop | Install and update
asked 2026-01-21T21:48:55.86+00:00
Anthony DiNallo 0 Reputation points
commented 2026-01-23T13:35:10.56+00:00
Anthony DiNallo 0 Reputation points
1 answer One of the answers was accepted by the question author.

Adobe software install caused my laptop to need to be reset. Surface with Windows 11. Adobe software on disk from 2010. What happened?

The laptop did not reset correctly, now it is in an infinite loop of restarts. It worked well until I installed some old Adobe software from 2010.

Surface | Surface Laptop | Install and update
asked 2026-01-19T17:55:56.7166667+00:00
SCOTT OSBORNE 20 Reputation points
commented 2026-01-19T17:57:37.96+00:00
SCOTT OSBORNE 20 Reputation points
1 answer

Nikon Studio will not load on my Surface laptop.

Nikon say problem is with Microsoft as Surface uses a different processor architecture which leads to compatibility issues. So question is, How, What is required to fix?ure

Surface | Surface Laptop | Install and update
asked 2026-01-05T06:35:02.8166667+00:00
Laurie Tonkin 0 Reputation points
commented 2026-01-19T10:13:21.6933333+00:00
Jess-Q 7,225 Reputation points Microsoft External Staff Moderator
1 answer

How to fix Exception code: 0xc0000005 Minecraft crashing after playing for 5 minutes Error ID: 1000

Faulting application name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Faulting module name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Exception code: 0xc0000005 Fault offset: 0x0000000000247930 Faulting…

Surface | Surface Laptop | Install and update
asked 2026-01-11T02:15:24.0866667+00:00
Angel 0 Reputation points
commented 2026-01-18T16:09:28.24+00:00
KrakenW 5 Reputation points
5 answers One of the answers was accepted by the question author.

How to fix error: HTTP Error 500.30 - ASP.NET Core app failed to start

Need help for an older non-tech to solve this problem. Error screen, laughingly, appears when I click on "Contact Us" on Microsoft Support page.

Surface | Surface Laptop | Install and update
asked 2026-01-17T16:20:22.8833333+00:00
Walter Powers 25 Reputation points
answered 2026-01-18T03:32:26.3633333+00:00
SamanthaSamantha-1880 0 Reputation points
2 answers

C ant register this computer under my account.

I have followed all instructions. Yet computer serial number won't take.

Surface | Surface Laptop | Install and update
asked 2026-01-11T20:37:54.4533333+00:00
Carol Darling 0 Reputation points
commented 2026-01-17T13:49:57.1366667+00:00
Thomas4-N 8,310 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

New Surface laptop out of the box waiting over an hour for set up

Just plugged in a new Surface laptop out of the box - still waiting over an hour - looking at the screen saying "Just a moment"

Surface | Surface Laptop | Install and update
asked 2026-01-10T16:23:38.5233333+00:00
E.K. Solutions 25 Reputation points
accepted 2026-01-10T16:24:25.9366667+00:00
E.K. Solutions 25 Reputation points
2 answers

Impossible d'installer acrobat reader sur le PC Microsoft LAPTOP

Nous souhaitons installer acrobat reader sur la surface MICROSOFT LAPTOP. Une fois le chargement de l'executable à 100%. Aucun fichier/dossier est présent dans le PC. Comment faire pour résoudre ce problème, s'il vous plait? Merci pour votre…

Surface | Surface Laptop | Install and update
asked 2026-01-09T10:50:03.5933333+00:00
Emilie Berger 0 Reputation points
answered 2026-01-09T11:02:42.1866667+00:00
Emilie Berger 0 Reputation points
2 answers

How do I fix MRK file for Recovery Image downloading with 0 KB?

I have downloaded the recovery image for my laptop to do a factory reset from the website: https://support.microsoft.com/en-us/surface-recovery-image However, when I try to reimage the laptop, it keeps failing. After I checked the files in the ZIP…

Surface | Surface Laptop | Install and update
asked 2026-01-06T15:04:49.76+00:00
Kimo 0 Reputation points
commented 2026-01-08T07:28:26.6033333+00:00
Clary-N 7,725 Reputation points Microsoft External Staff Moderator
2 answers

how to register my device with my microsoft account. It is not recognising the serial number printed on the back of laptop

I am trying to register my device to my microsoft account in my laptop. It was the only account created when my laptop was set up. I am entering the serial number but device is not recognising it

Surface | Surface Laptop | Install and update
asked 2026-01-08T04:08:29.4633333+00:00
Saptarshi Paul 0 Reputation points
answered 2026-01-08T04:50:22.2166667+00:00
Alexandr S 103.1K Reputation points Independent Advisor
1 answer

Digital License Transfer From CISC to ARM64 processor Laptop.

Hello, my name is Jamie, I do not know how to transfer my Windows Pro for Workstations to my new Surface Laptop. I think the old laptop digital license is still linked to the hardware I imagine, and I do not know how to remove it. I've installed Windows…

Surface | Surface Laptop | Install and update
asked 2026-01-05T16:11:34.6866667+00:00
Jamie Davies 0 Reputation points
answered 2026-01-05T17:17:34.7566667+00:00
Alexandr S 103.1K Reputation points Independent Advisor
3 answers

How to install fresh windows 11 from bootable drive

Hi, I have a Microsoft surface laptop seventh edition and I have completely formatted my drive and now I am trying to install fresh windows from bootable device, which is not working. I have never seen anything like this please help.

Surface | Surface Laptop | Install and update
asked 2026-01-02T03:25:12.49+00:00
Nisar Jan 5 Reputation points
commented 2026-01-05T07:19:45.9333333+00:00
Lychee-Ng 13,110 Reputation points Microsoft External Staff Moderator