how to register my device with my microsoft account. It is not recognising the serial number printed on the back of laptop

If your device is not recognizing the serial number when trying to register it with your Microsoft account, consider the following steps:

1. Verify the Serial Number: Ensure that you are entering the serial number exactly as it appears on the device. The serial number is typically located on the bottom center of the device, closest to the display hinge for Surface Laptops. Make sure there are no extra spaces or incorrect characters.
2. Check for Updates: Ensure that your device is fully updated. Sometimes, system updates can resolve issues related to device registration.
3. Use the Correct Microsoft Account: Make sure you are using the same Microsoft account that was used during the initial setup of the laptop.
4. Contact Support: If the issue persists, consider reaching out to Microsoft Support for assistance. They can help troubleshoot the registration issue further.
5. Device Serial Number Notation: Remember that the original serial number is crucial for future support, so keep it recorded securely.

If you continue to experience issues, it might be beneficial to check the support documentation specific to your Surface device model for additional troubleshooting steps.

References:

• Surface Laptop 3 and Laptop 4 Device Information and Service Parts
• Surface Laptop Studio Device Information and Service Parts

Hello, Saptarshi Paul.

Try this. Enable all account synchronization settings in Windows Settings. Then press Win+R, enter sysdm.cpl and click Ok. A window with system parameters will open. Use this to rename your PC. After renaming, apply the changes. If everything is in order, then the device (with a new name) should appear in the account profile within 48 hours.