Adobe software install caused my laptop to need to be reset. Surface with Windows 11. Adobe software on disk from 2010. What happened?

Installing old software, such as Adobe software from 2010, on a modern operating system like Windows 11 can lead to compatibility issues. These issues may cause system instability, which could result in problems such as infinite restart loops. This often happens when the software is not designed to work with the current system architecture or if it conflicts with existing system files or drivers.

To resolve the infinite loop issue, you may need to perform a system recovery or reset. If you can access the recovery options, try booting into Safe Mode to uninstall the problematic software. If that doesn't work, you might need to consider a full reset of your laptop, ensuring to back up any important data if possible.

References:

• Surface Pro 8 Not Updating to 24H2 - Microsoft Q&A
• Plethora of issues relating to windows and possibly security. - Microsoft Q&A