974 questions
2 answers
Brand New Surface Freezing When Docking or Undocking and Terrible/Frustrating Microsoft Support experience (I have been hung up twice with no call back) - Any suggestions
Hey All, I am posting here because I am out of options with my brand new Surface Laptop purchased just a few months ago and the Microsoft Support process has been incredibly disappointing and frustrating. I am at the point of returning the laptop however…
Surface | Surface Laptop | Power and battery
asked 2026-02-04T22:58:37.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 85%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
William A
0
Reputation points
answered 2026-02-05T00:25:05.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,496
Reputation points MVP
Volunteer Moderator
1 answer
NFC sensor
I have a surface pro 11th edition, model 2067. Does it have an NFC sensor, I can not find anything in the settings
Surface | Surface Pro | Performance and maintenance
2,265 questions
asked 2026-02-04T22:02:10.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 55.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Demetre Bomis
0
Reputation points
commented 2026-02-04T22:04:11.0166667+00:00
Demetre Bomis
0
Reputation points
1 answer
I want to know about exchanging my laptop in for a new one, under warranty.
My laptop was in my laptop case, and when I pulled it out, it was cracked. I don't know exactly how it happened, but it did, and I was hoping someone could guide me on procuring another one. Moved from: Exchange Online
Surface | Other
1,362 questions
asked 2026-02-04T20:35:53.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Brian Rogers
0
Reputation points
edited the question 2026-02-04T20:46:16.03+00:00
Gérard Oomens
117.6K
Reputation points
Volunteer Moderator
1 answer
My new labptop surface 7 screen cracked
My new Surface Laptop 7 screen was accidentally cracked. I need to have the screen repaired, but I am unsure how to proceed. Could you please guide me and assist me with this matter?
Surface | Surface Laptop | Display and screen
1,187 questions
asked 2026-02-04T19:41:42.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 20%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Noura Alotaibi
0
Reputation points
answered 2026-02-04T19:41:52.2766667+00:00
Q&A Assist
1 answer
My surface laptop is updatein and stuck at Stage 2 of 2 Cleaning Up You're 0% there. How do I get out of this?
My laptop is stuck while updating windows 11. It reports Stage 2 of 2 Cleaning up. you're 0% there. How do i fix this
Surface | Surface Laptop | Install and update
857 questions
asked 2026-02-03T10:43:54.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 50%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Peter Hancock
0
Reputation points
commented 2026-02-04T15:46:31.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
8,420
Reputation points Microsoft External Staff
Moderator
4 answers
surface pro problem with facial recognition - sign in option and set up again the facial recognition does not work, freezing at 'make sure your face is centered'
My brand new Surface Pro 11 stopped working with the facial recognition on sign-in after my last Windows update. Nothing solves it, and there are many similar complaints from other users. Setting up the Facial Recognition again also does not work. It…
Surface | Surface Pro | Sound and camera
688 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 21%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
3 answers
pdf x won't open a pdfs that are coded
Bought pdf x and tried to use it on a coded pdf file that needs to be opened in a pdf reader. The pdf x program opened it fined but none of the coding is intact. It's just a generic pdf file. I unistalled it and tried to put Acrobat Reader on instead,…
Surface | Surface Pro | Performance and maintenance
2,265 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
4 answers
One of the answers was accepted by the question author.
Old Surface Pro 4. I don't have password or pin, cannot log in.
Hi, Surface Pro 4 w/i5. Purchased for wife about 2017. She passed in 2019. I don't know her password or pin. I do not need her files I guess but, I would like to use this nice unit. I've tried the factory reset several times but, it stops at some point…
Surface | Surface Pro | Install and update
3,351 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 17%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
2 answers
How to connect a 2nd monitor to my microsoft USB$ dock?
How do I connect a 2nd monitor to my USB4 dock for my Surface Laptop? I have tried using the HDMI port and the USB-C port on the dock but can only get one monitor to connect.
Surface | Surface Laptop | Display and screen
1,187 questions
asked 2026-01-14T05:54:32.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 92%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Chris Gerreyn
5
Reputation points
answered 2026-02-04T14:36:01.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 55.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Shelly Crawford-Stock
0
Reputation points
1 answer
Digital License Activation Issue After Factory Reset - Surface Laptop (Purchased 2024)
Hello, I purchased a Microsoft Surface Laptop in 2024 and recently performed a factory reset. After the reset, Windows is requesting activation with a digital license. Issue details: Device: Microsoft Surface Laptop (purchased in 2024) Problem:…
Surface | Surface Laptop | Install and update
857 questions
asked 2026-02-04T11:30:48.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 20%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Antonio Baena Marcos
0
Reputation points
commented 2026-02-04T11:33:18.5133333+00:00
Antonio Baena Marcos
0
Reputation points
5 answers
How to prevent excessive cpu throttling on Surface Pro 7
When my MS Surface Pro 7 was running Windows 10 Pro, I found the workaround for excessive CPU throttling while working on battery by disabling the "Intel Dynamic Tuning Service" (esifsvc). This workaround doesn't seem to work with Windows 11…
Surface | Surface Pro | Performance and maintenance
2,265 questions
asked 2026-01-02T18:27:05.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 65%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Ben Carlson
110
Reputation points
answered 2026-02-04T10:31:47.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
13,110
Reputation points Microsoft External Staff
Moderator
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
905 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-02-04T08:39:54.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
7,725
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix my microphone
My computer is brand new (about 2 months old), and I have never been able to properly use the built-in microphone. During calls and meetings, the internal microphone captures extremely low volume — people consistently report that my voice is almost…
Surface | Surface Pro | Sound and camera
688 questions
asked 2026-02-02T20:49:04.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Claudia Tonasso
0
Reputation points
commented 2026-02-04T08:22:11.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
3,215
Reputation points Microsoft External Staff
Moderator
2 answers
keyboard failing
too ofter my surface keyboard does not work when doing my keystrokes I is going on for too long
Surface | Surface Laptop | Performance and maintenance
1,245 questions
asked 2026-02-02T20:26:41.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
erik jarrin
0
Reputation points
answered 2026-02-04T07:50:17.6833333+00:00
Lychee-Ng
13,110
Reputation points Microsoft External Staff
Moderator
1 answer
Complaint regarding mismanagement of my call to microsoft store support call center
I would like to start an inquiry regarding my experience with the Microsoft store call center. I have been purchasing Microsoft Surface computers for over 10 years for our business (this is our 7th), but the last one I ordered in November 2025 was with…
Surface | Surface Laptop | Performance and maintenance
1,245 questions
asked 2026-02-03T14:14:32.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 50%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tom Kony
0
Reputation points
answered 2026-02-04T01:22:35.09+00:00
S.Sengupta
28,496
Reputation points MVP
Volunteer Moderator
3 answers
Surface RT does not recognize my microsoft password even after I reset it on the site
I have an old surface RT that would be perfect to use with my grandmother. Have not used it in years and was probably last used with old password I do not remember it. So went in to microsoft site and reset PW. Made sure device is registered to my…
Surface | Other
1,362 questions
asked 2026-02-03T00:00:59.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SurfaceDummy
0
Reputation points
commented 2026-02-04T01:09:45.51+00:00
S.Sengupta
28,496
Reputation points MVP
Volunteer Moderator
3 answers
my laptop suddenly cannot detect my second monitor
I have a new surface laptop that i use daily with a second monitor but my laptop is suddenly saying it cannot detect my second monitor. how can i resolve this?
Surface | Surface Laptop | Display and screen
1,187 questions
asked 2026-02-03T19:31:46.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Lisa Peters-Beumer
0
Reputation points
answered 2026-02-04T01:05:24.3233333+00:00
S.Sengupta
28,496
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro: Screen Flashes on transition into windows 11
The screen on my brand new surface pro flashes a brilliant all white full intensity blast every time I boot up the computer. I'm using the drivers installed on my brand new surface pro. I don't want to spend all day working on reloading drivers. Why…
Surface | Surface Pro | Display and screen
3,540 questions
asked 2025-11-07T16:08:53.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Surface Pro User
5
Reputation points
commented 2026-02-03T11:48:51.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
v2belleville
0
Reputation points
3 answers
The Secure Boot on the Surface Laptop 5 disabled unexpectedly
Today, I turned on my Surface Laptop 5, but it crashed and asked me to enter the BitLocker recovery key. I checked and found that Secure Boot was disabled. Additionally, the model name changed to "OEMID SKU Number," and the serial number…
Surface | Surface Laptop | Install and update
857 questions
asked 2025-07-17T14:35:48.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 70%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Amin
5
Reputation points
commented 2026-02-03T11:37:06.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lance Rütimann
0
Reputation points
2 answers
Driver needed for Surface Hub 2 Fingerprint Reader
I need the x64 driver for the Microsoft Surface Hub 2 Fingerprint Reader for my Windows 11 Pro laptop with an Intel Core i5 processor.
Surface | Other
1,362 questions
asked 2026-01-16T06:09:15.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 22%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
MARK ZVOLENSKY
0
Reputation points
answered 2026-02-03T09:48:33.51+00:00
S.Sengupta
28,496
Reputation points MVP
Volunteer Moderator