1,072 questions with Microsoft 365 and Office | OneDrive | For home | MacOS tags

Sort by: Updated
3 answers

Urgent support needed! File disappeared without doing anything, unable to retreat anywhere

I urgently need support! My file on OneDrive disappeared without me doing anything. All I did is turned on a second computer with the same onedrive account. I can not find it anywhere: recycle bin, backup, change history. PLEASE HELP ! HOW CAN I…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-02-04T14:15:30.9633333+00:00
Moon Yin 0 Reputation points
answered 2026-02-05T08:30:38.73+00:00
Moon Yin 0 Reputation points
2 answers

Lost Excel File and Have tried all of your suggestions

I've contacted Apple.  They cannot find out what happen to this excel file. It shows in "Recent files" but says it is missing. support.microsoft.com ATTACHED.   File name ESSL2026 Contract Tracking Sheet I have done Google Search and…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-02-04T19:04:43.6533333+00:00
Jeannette Kravitz 0 Reputation points
answered 2026-02-05T00:05:16.1333333+00:00
Katerina-N 5,070 Reputation points Microsoft External Staff Moderator
2 answers

Cancel Subscription

cancel subscription please. Why isn't this straightforward? Unfair business practices.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-02-04T16:25:11.9633333+00:00
Evan Platt 0 Reputation points
answered 2026-02-04T16:59:56.8733333+00:00
DaveM121 837.3K Reputation points Independent Advisor
2 answers

Fixing Microsoft 365 Excel and Word within OneDrive

I am having problems working with Microsoft 365 Excel and Word on an Apple iMac. These files are held in a OneDrive folder. I have worked with Apple and they have not been successful at retrieving these files. They have told me to contact you.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-02-02T18:43:54.8066667+00:00
George Armstrong 0 Reputation points
commented 2026-02-04T13:07:14.74+00:00
Xavier-D 4,310 Reputation points Microsoft External Staff Moderator
2 answers

One Drive Photos

I understand that I can stop one drive from backup by turning off folder folders in settings. And I understand to turn off the syncing from my PC but I don’t want all my photos (some chosen photos but not all) to be saved in one drive cloud, I want to…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-27T04:30:03.57+00:00
melanie rorabaugh 0 Reputation points
commented 2026-02-01T03:03:07.8366667+00:00
Mary Jasso 10 Reputation points
1 answer

my onedrive on my mac defaults to my work account and I have no access to my personal account.

I used my work OneDrive on my personal Mac. I no longer work there , but my work account is the only one that shows up. I've deleted onedrive, I reinstalled, I've deleted again, I've deleted all launcher files and demon files, yet no matter what I do,…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-02-01T00:04:44.37+00:00
JR Schwartz 0 Reputation points
answered 2026-02-01T00:06:24.3766667+00:00
Q&A Assist
1 answer

How to fix "Looking for Changes" Loop on OneDrive-MacOS

My OneDrive has been looping "looking for changes" then "your files are synced" ever since I got my Mac. It takes up a lot of CPU and battery, and while I can pause syncing, which "resolves" the issue, the pause removes…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-31T02:09:23.29+00:00
Kaia Edwards 0 Reputation points
answered 2026-01-31T02:09:30.93+00:00
Q&A Assist
1 answer One of the answers was accepted by the question author.

unlock a folder in Onedrive

Hello, I can't access to a folder in my Onedrive. It says please try again or refresh the page. unlockRequired correlation ID: 8126f2a1-f0e8-b000-8943-614f76471cde. I refreshed the page multiple times but it doesn't work. Please advise how to unlock the…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-30T18:56:18.8366667+00:00
Sunhee Bang 20 Reputation points
accepted 2026-01-30T19:42:55.97+00:00
Sunhee Bang 20 Reputation points
2 answers

Checking my accounts and understanding how my two accounts are working and payments to them

I need help with managing my two accounts and my payment process.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-29T19:44:28.2+00:00
Stanley Bell 0 Reputation points
answered 2026-01-29T20:50:35.4433333+00:00
Rodrigo Queiroz 74,085 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

one drive not loading on mac

Installed Microsoft 365 family on a new Mac Mini and it seemed to work for a while but now isn't syncing with my Windows OneDrive and isn't automatically loading. When I try to load it from the Mac Apps folder, I can see the OneDrive app but clicking…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-28T14:48:26.5566667+00:00
Edward O'Rourke 20 Reputation points
commented 2026-01-29T16:01:10.26+00:00
Edward O'Rourke 20 Reputation points
2 answers

how to extand my One Drive Storage on my Microsfot 365 Personal account?

I can't find how to extend my One Drive storage. I have 1TB and I can't find an upgrade or increase storage space link. Moved from Microsoft 365 and Office | OneDrive | For business | MacOS

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-29T09:39:13.6866667+00:00
Giorgiana Iancu 0 Reputation points
answered 2026-01-29T13:41:14.6066667+00:00
paulr0511 41,395 Reputation points Independent Advisor
1 answer

The old version of the OneDrive app used to indicate with a symbol the Excluded from sync used to be if the file became uploaded. Is not done anymore with the new version?

The old version of the OneDrive app used to indicate with a symbol where the Excluded from Sync used to be if the file became uploaded. Is not done anymore with the new version?

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-28T20:21:20.6766667+00:00
Sallie Orbas 0 Reputation points
answered 2026-01-29T02:09:33.1766667+00:00
Jeronimo Fuerte 32,045 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How do I 100% delete files from my Exchange (former employer) off my Mac finder

I retired, so my former employer deleted my web access to my OneDrive files. They're all sitting on my Mac and I wanna not see them again. Every time I read a response it starts with "here's how to reduce file size". If I move files to the…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-24T18:31:19.3+00:00
Razzman79 20 Reputation points
accepted 2026-01-28T21:57:42.4566667+00:00
Razzman79 20 Reputation points
2 answers

I'm using OneDrive for Mac and want to know if there is a setting on the app to have it indicate which files have been uploaded to OneDrive.com

I'm using OneDrive for Mac and want to know if there is a setting on the app to have it indicate which files have been uploaded to OneDrive.com

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-28T20:11:34.58+00:00
Sallie Orbas 0 Reputation points
answered 2026-01-28T20:15:10.6733333+00:00
Sallie Orbas 0 Reputation points
2 answers

How do I contack support and speak with an agent about my 365 account?

i cannot access Microsoft 365 and have a paid subscription...I cannot navigate the online help options

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-27T15:24:39.3633333+00:00
Bobby Weatherly 0 Reputation points
answered 2026-01-27T16:00:42.0266667+00:00
John Jefferson Doyon 57,145 Reputation points Independent Advisor
2 answers

OneDrive Storage Issue

I have purchased 1TB of storage and it is displayed as being 15 % full (ca. 160 GB used). Despite this, I am not able to sync or upload items to OneDrive as I being told the storage is full. I have tried all of the usual remedies described online such as…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-27T14:47:41.1933333+00:00
CJM 0 Reputation points
commented 2026-01-27T15:54:54.03+00:00
John Jefferson Doyon 57,145 Reputation points Independent Advisor
1 answer

Entire OneDrive deleted and paid subscription cancelled – request for backend data recovery

Hello, I am requesting escalation regarding a serious OneDrive data loss issue. I had an active paid Microsoft 365 / OneDrive subscription (2 TB). Recently, my subscription was cancelled and my entire OneDrive content was deleted. This deletion was NOT…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-27T15:23:19.9766667+00:00
Petr Kočárek 20 Reputation points
answered 2026-01-27T15:24:29.71+00:00
Q&A Assist
5 answers

delete one drive account from computer and leave another

I had two one drive accts. my personal one and one for my old school. I am no longer affiliated with my school account yet my one drive and word auto save default to that old account. How do I remove the old acct files

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-26T18:49:47.94+00:00
Susan Most Armstrong 0 Reputation points
answered 2026-01-26T19:40:02.86+00:00
EmilyS726 202K Reputation points Independent Advisor
1 answer

how to save excell file onto one drive

I have a file on excel on my MAC and I need help saving it onto one drive online.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-26T16:15:00.0333333+00:00
Chet Erickson 0 Reputation points
answered 2026-01-26T17:08:06.29+00:00
Diana Mariz 5,585 Reputation points Independent Advisor
3 answers

If I have an office home and student 2021 package on a laptop how can I get a second one on another without messing up my Microsoft account and one drive

I have office home and student 2021 on a windows laptop and want it on a Mac laptop too. What I bought only covers one device but I want to use the same Microsoft account on both laptops. How can I set up the Mac without messing up the windows account?

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-01-21T23:29:33.0566667+00:00
Clare Bowron 0 Reputation points
answered 2026-01-22T02:19:40.4233333+00:00
David Sanchez 18,255 Reputation points Independent Advisor