Outlook Web Outlook.com Account management, security, and privacy

2 answers

I got locked from my own email first time in lifetime.

I cannot express how broken I m to know that I can't open my life time earned pc just because my 2FA verification code from SMS does not coming, when I tried to put another just to make sure that if someone else changed my number or not but account…

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Hemraj Katiyar 0

edited an answer

Victor1-V 4,925 Microsoft External Staff Moderator

2 answers

Need Assistance with Managing and possibly recovering a Microsoft account

Hello, Around July/August, I was affected by the Google password breach. In the process, I got my main Microsoft account hacked In order for you to best understand the situation, here is exactly what the 'hacker' did to me account: first, i got an email…

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Stephen Abel 0

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Stephen Abel 0

2 answers

How to recover child account after hacker changed the email

My son's microsoft account was hacked. The email was changed and they applied an authenticator app. His account is in both xbox family and on my microsoft account. Is there a way to recover the account and remove their email and authenticator app?

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James Dugan 0

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Winnie-B 5,040 Microsoft External Staff Moderator

2 answers

Hacked account, cant sign in don't know enough info and can't find a way to contact a human to talk to.

Please help. My account has been hacked and I didn't even know it still existed. It was from a skype account that I started around 2008 and I hadn't used it for a long time. No idea the information on there and can't sign in to just delete it. I tried…

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Chad Judson 20

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Chloe-V 4,935 Microsoft External Staff Moderator

2 answers

Account hacked while I was asleep

So like the title states they got into my account while I was asleep. Changed the account the email associated with it then the phone number. Have the email they switched it to but microsoft support say they cant get my account back due to secure…

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Alucard 0

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Winnie-B 5,040 Microsoft External Staff Moderator

3 answers

Someone are trying too login with my account

Hello, someone is trying too login with my account. I have changed my password several time now but it doesn’t work. It’s always the same message.

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Linus Wallman 0

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Zuleyma Mayorga Castillo 0

3 answers

CRITICAL: Account Recovery Failed - System Refusing Phone Number for Verification

Dear Microsoft Support Team, I am filing this formal complaint regarding a persistent lockout on my two accounts: <Mod remove PII> @outlook.com <Mod remove PII> @hotmail.com For over a week, I have been unable to access these accounts due…

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Nam Phan 0

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Emmanuel Santana 36,355 Independent Advisor

2 answers

when i try to sign into my account it says it doesn't exist

this is for xbox and minecraft but i was useing the account just a week ago

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dylan pleskauskas 0

edited an answer

Winnie-B 5,040 Microsoft External Staff Moderator

2 answers

Hacked Account

Mein Microsoft-Konto wurde übernommen. Der Angreifer hat alle Sicherheitsinfos und Geräte entfernt. Deshalb bin ich komplett ausgesperrt und das Wiederherstellungsformular wird automatisch abgelehnt. Ich bitte um Eskalation an das Microsoft Account…

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Deniz Yilmaz 0

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Estrella721 33,070 Independent Advisor

2 answers

My account has been hacked

I am receiving alert e-mails saying that my passwords for different sites have requested a change, which weren’t me. I believe that someone has infiltrated my account. I have noticed logins from the US and Nigeria which obviously aren’t me as I live in…

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claudia charles 0

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Chloe-L 8,385 Microsoft External Staff Moderator

1 answer

How to change my date of birth on my Microsoft Family Safety Profile

I am 80 years old. I use a commuter owned by a QCWA division. A false Microsoft Family Safety profile was created by a previous president. The date of birth entered on the Profile makes me appear to be a 6 year old child who needs to "ask a…

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Margaret Pengelly 0

edited the question

Gérard Oomens 117.6K Volunteer Moderator

2 answers

my email account was hacked

My email was hacked and I made sure no alias accounts were added; changed all my passwords. However, every night from midnight into the AM hours 100s of emails are sent out from my email address.

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erica miller 0

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EmilyS726 202K Independent Advisor

2 answers

I need to close a Microsoft account

I need to close a Microsoft account under email PII ******@comcast.net. This account is no longer used, and it appears that it has been hacked. I have another MS account under a different email which is active. Please advise.

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Ben Waldron 0

edited the question

CrazyKats 14,100 Volunteer Moderator

3 answers

Mon compte microsoft est piraté

Bonjour, mon compte microsoft et ma la boîte hotmail liés à ce compte sont piratés. Je reçois toutes les minutes des mails indisérables que je transfère dans les spams et je les supprime. Je vide la corbeille et ces mails reviennent automatiquement.…

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Gregcel Havet 0

edited an answer

Chloe-L 8,385 Microsoft External Staff Moderator

1 answer

Account is locked, password forgotten and 2 step verification on [used to many times]

I have forgotten my new password for my email. I also have the 2 step verification on.. which i used, but was not able to get a reset password for my original email. Now my account is locked and when i try to reset the password again.. i get a message…

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Ereeny 0

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Ereeny 0

2 answers

my account was hacked and all my emails deleted any way to recover them?

My account was hacked today, I changed the password already. all my emails were deleted. there is just one email from the hacker asking money for my files. There is nothing on the deleted items folder and nothing to recover there neither. There is…

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12afael 0

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Jeronimo Fuerte 32,045 Independent Advisor

3 answers

I have been hacked and am receiving ransom emails what are my next steps

I have been hacked and have subsequently updated password and added 2FA...but i am still receiving email ransom notes...what do i do next

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Helen Francis 0

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EmilyS726 202K Independent Advisor

2 answers

How do i recover my old outlook account if i no longer have the phone number associated with account? I have tried even filling out the recovery forms and have had no luck i still have the outlook app with the email but outlook says it cant verify me.

I can no longer access my old outlook account and fear its a lost cause i have had the account for years but even though i answer all the recovery questions outlook still says it cant verify my account based on the information provided. I still have the…

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Victor Cortes 0

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Darhyl Amizola 31,880 Independent Advisor

2 answers

I accidentally removed my main email address from the Alias and I followed all provided option but I can't recover it please I need help

while setting up my daughter's new laptop I accidentally deleted my primary email and it was deleted from the Alias I have tried all options but I can't recover it since 08/01/2026 this email is very import since I receive all my hospital banks and…

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Antoine Gbopo 0

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EmilyS726 202K Independent Advisor

2 answers

login to my microsoft accounbt is locked

account sign in is blocked i need to unblock it. this help system is terrible too Moderator Moved from Microsoft 365 and Office | Access | Other | Windows

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Pat Left Blank 0

answered

Darhyl Amizola 31,880 Independent Advisor

Outlook | Web | Outlook.com | Account management, security, and privacy

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20,040 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

I got locked from my own email first time in lifetime.

Need Assistance with Managing and possibly recovering a Microsoft account

How to recover child account after hacker changed the email

Hacked account, cant sign in don't know enough info and can't find a way to contact a human to talk to.

Account hacked while I was asleep

Someone are trying too login with my account

CRITICAL: Account Recovery Failed - System Refusing Phone Number for Verification

when i try to sign into my account it says it doesn't exist

Hacked Account

My account has been hacked

How to change my date of birth on my Microsoft Family Safety Profile

my email account was hacked

I need to close a Microsoft account

Mon compte microsoft est piraté

Account is locked, password forgotten and 2 step verification on [used to many times]

my account was hacked and all my emails deleted any way to recover them?

I have been hacked and am receiving ransom emails what are my next steps

How do i recover my old outlook account if i no longer have the phone number associated with account? I have tried even filling out the recovery forms and have had no luck i still have the outlook app with the email but outlook says it cant verify me.

I accidentally removed my main email address from the Alias and I followed all provided option but I can't recover it please I need help

login to my microsoft accounbt is locked