Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
38 questions with Microsoft 365 and Office | Subscription, account, billing | For business | iOS tags
2 answers
How to access my account
How can I unsubscribe from an account I can’t access! I’ve tried it through the authenticator app and I don’t ever receive a code. I am frustrated and confused. Can someone please lead me in the direction? I’ve even tried to use my alternate email and I…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-05T00:08:46.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQM%3C/text%3E%3C/svg%3E)
quiara meredith
0
Reputation points
answered 2026-02-05T01:45:40.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
8,770
Reputation points Microsoft External Staff
Moderator
1 answer
Authenticator account not set up on new iPhone and no other options for logging in
I am stuck in a vicious loop - log in using browswer or iPhone both prompt me to use Authenticator 'on my mobile' to get the code. There are no other options to use SMS or other solution. I am trying to access an upgraded app, Visio Plan 1. Should be…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-27T03:16:31.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 20%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Scott Steele
0
Reputation points
edited an answer 2026-01-27T06:26:45.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 10%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AlexDN
9,640
Reputation points Microsoft External Staff
Moderator
1 answer
Restore my Microsoft Business Standard
Dear Microsoft Support Team, I am writing to request assistance with restoring my OneDrive data following the suspension of my Microsoft account due to an unpaid invoice. Unfortunately, I missed a subscription payment that has been overdue since October.…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-25T13:47:27.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 55.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Smart Swim
0
Reputation points
answered 2026-01-25T14:46:55.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 30%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Julie-Hu
6,410
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Having changed phones, I cannot log back onto work MS account on authenticator as I have no alternate log-on methods other than the alternator itself
So, I have spent the first three hours of today trying to log into my old family MS account and the new work one. I changed phones two days ago and so needed to sign back into the authenticator app. Eventually I was able to get onto the old family…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-21T13:37:54.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 28.999999999999996%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOL%3C/text%3E%3C/svg%3E)
Ollie Lincoln
20
Reputation points
commented 2026-01-23T08:26:11.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 89%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tina L
11,495
Reputation points Microsoft External Staff
Moderator
2 answers
How do I sign into success factors if my authenticator app is not working/signing me in?
When I try to sign into my account (my work account for woolworths) it gives me a code for my authenticator app. When I go to my authenticator app, it asks me to sign it. It then says 'approve sign in request' and asks me to open my authenticator app…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-20T09:20:30.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 84%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jemma Nicholls
0
Reputation points
commented 2026-01-21T14:09:54.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alina-Le
6,085
Reputation points Microsoft External Staff
Moderator
1 answer
Kündigung meines Geschäftsabo
Kündigung aller Abos. Leider Zahle ich regelmäßig ein Abo ohne es zu nutzen. habe im Anhang die Kündigung
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-12T16:00:42.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dennis Stannebein
0
Reputation points
answered 2026-01-12T19:52:26.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-N
6,930
Reputation points Microsoft External Staff
Moderator
1 answer
Cancelar suscripción Microsoft 365 Business o Azure.
Hola, tengo en la tarjeta de crédito desde hace varios meses una suscripción a microsoft de 12.5 dólares mensuales. Consulté a la sección microsoft individual (Solicitud de servicio: [Nota del moderador: información personal eliminada]) y me respondieron…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-04T20:53:26.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 48%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
milena simone
0
Reputation points
commented 2026-01-06T02:14:25.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 97%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
Vivian-HT
11,285
Reputation points Microsoft External Staff
Moderator
2 answers
I keep getting a notice I need to pay an invoice. I updated my card on file which show zero balance what do I do
I updated my card on file but I keep getting pay the invoice if $4.60 before I lose service. But I go into my account and it shows zero balance
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-05T15:55:37.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 41%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Steven Rupea
0
Reputation points
edited an answer 2026-01-05T22:58:14.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Duong
6,305
Reputation points Microsoft External Staff
Moderator
3 answers
I get charged monthly by Microsoft but I don’t have any subscription.
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2026-01-03T13:53:19.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 90%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYL%3C/text%3E%3C/svg%3E)
Yujun Luo
0
Reputation points
edited an answer 2026-01-05T18:48:38.3333333+00:00
Stefan Blom
331.2K
Reputation points MVP
Volunteer Moderator
1 answer
Want to cancel my subscription
Good day, I want to cancel my subscription since I’m not making good use of the Microsoft. When my business becomes functional, will re activate the account. Thank you
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-12-29T04:32:09.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 35%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Kennedy Omoruyi
10
Reputation points
commented 2026-01-05T00:10:28.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 83%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sophie N
11,070
Reputation points Microsoft External Staff
Moderator
1 answer
New phone, cannot sign into authenticator app.
I got a new phone, transferred data to new phone, and deleted all data from old phone. Then when trying to sign into my outlook apps, it requested a code from the authenticator app. I went to the authenticator app and was not logged into it either. Upon…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-12-18T16:05:58.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 82%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lucas Smith
0
Reputation points
answered 2025-12-18T17:05:47.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 91%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lia V
4,430
Reputation points Microsoft External Staff
Moderator
2 answers
Locked out of m365 account- only global admin
Priority: CRITICAL / URGENT (Business Operations Halted) Affected Account (UPN): REMOVE PII Role Affected: Global Administrator (This is the ONLY administrator account for the tenant.) 1. Issue Description The Global Administrator account, REMOVE PII, is…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 15%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
2 answers
Microsoft authenticator delete
I delete the microsoftauthenticator and i dont have accesss to the admin account of office 365. How can i solve it?
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-12-13T17:05:39.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 52%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
JOHN TSOBANAKIS
0
Reputation points
answered 2025-12-13T17:57:54.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
9,425
Reputation points Microsoft External Staff
Moderator
3 answers
Unable to set up MS Authenticator so that I can get to my Business 365 Account
I received a new iphone and laptop. On my new laptop, I am unable to get to my business account to setup email and get my OneDrive. I know my username and password, but I am unable to setup the Authenticator to get my codes.
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-12-07T11:45:35.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dorothy Becraft
0
Reputation points
commented 2025-12-08T07:42:10.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 10%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rin-L
13,390
Reputation points Microsoft External Staff
Moderator
2 answers
How to merge accounts
how to merge two accounts while i have personal account and 1 is my company organization account .I want to merge both of the accounts
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-12-03T05:15:29.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 6%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nagavaishnavi Dodda
0
Reputation points
commented 2025-12-03T23:31:33.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 56.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jeanie H
10,655
Reputation points Microsoft External Staff
Moderator
2 answers
Signed up for 365 business account, new email, doesn’t recognise login?!
Hi. I signed up for a new 365 business account. I wanted my own custom email, so on setting up I created this and made a password. Microsoft Tom the money from my account but. Is it is saying it does not recognise my username. It is entirely possible i…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 57.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 98%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
2 answers
Reset Multi-Factor Authentication for my Microsoft 365 Global Admin account.
I am requesting assistance to reset Multi-Factor Authentication for my Microsoft 365 Global Admin account. I recently changed phones and lost access to my Microsoft Authenticator app. I am now completely locked out of my Admin account and business email,…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-11-24T05:08:06.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 85%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAI%3C/text%3E%3C/svg%3E)
Adanna Ikwuegbu
0
Reputation points
commented 2025-11-25T10:09:25.13+00:00
AlexDN
9,640
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to authenticate Microsoft Authenticator login, endless loop
I got a new phone and was attempting to use my Microsoft Authenticator app, but in order to log in I need to use the Microsoft Authenticator app. I can't input the two digit code because I can't use the app, and there seems to be no other way for me to…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-11-18T16:33:46.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 13%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Huebel, Sophia (ELS-HBE)
0
Reputation points
edited an answer 2025-11-21T22:36:13.71+00:00
Lia V
4,430
Reputation points Microsoft External Staff
Moderator
2 answers
I want to cancel and when I try to login with that email it says there is no subscription
Hello, I got an email to [PII removed] saying I renewing my account. But I want to cancel and when I try to login with that email it says there is no subscription. here is what the email said: Your subscription to Microsoft 365 Business Standard was…
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-11-10T17:20:10.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 39%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
jazlyn mondonedo
0
Reputation points
edited the question 2025-11-10T18:28:03.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alexis-NG
11,690
Reputation points Microsoft External Staff
Moderator
1 answer
I need to remove authenticator from an email I use
Good Afternoon, I am needing to remove authenticator from an account I manage - PII REMOVED. She no longer has access to the device in which authenticator was on and now is unable to access her emails.
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 and Office | Subscription, account, billing | For business | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
38 questions
asked 2025-11-05T23:51:26.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 66%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Laura Harvey
0
Reputation points
commented 2025-11-07T00:17:09.75+00:00
Jeanie H
10,655
Reputation points Microsoft External Staff
Moderator