Microsoft Corporation, Surface Laptop for Business 7th Edition with Intel. Does it have AI services running

Simon Haim 0 Reputation points
2026-02-04T22:47:20.0533333+00:00

Hi Team,

I have a client with a Microsoft Corporation, Surface Laptop for Business 7th Edition with Intel and the machine takes a while to load. We noted that during startup there is a SurfaceMLService as well as a Surface Experience Service. I believe these may be linked to some AI services for these particular windows machines. Are you able to advise what these are? Are they linked to anything we can safely turn off to improve performance? Will turning them off affect anything? Am I completely wrong and there are no AI components or unnecessary services? Please advise. Thanks

Windows for business | Windows 365 Business
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