Why do I keep getting messages to pay my fees if I have already paid. I have an email saying it has been received

If you are receiving messages to pay your fees despite having already paid, there could be a few reasons for this:

1. Billing Cycle Issues: Sometimes, if you change your billing frequency or if there are any discrepancies in your billing cycle, it may trigger additional payment requests.
2. Multiple Subscriptions: If you have multiple subscriptions or accounts, you might be receiving notifications for a different subscription that is still pending payment.
3. System Errors: Occasionally, automated systems may send out reminders incorrectly due to technical errors.

To resolve this issue, it is recommended to check your payment history and confirm that all payments have been processed correctly. If the problem persists, contacting Microsoft support for assistance would be the best course of action.

References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• I have been charged twice - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• I am paying for two subscriptions - Microsoft Q&A

Hello Greg Bennett,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with keep getting messages to pay my fees even you have already paid. I truly understand how you feel. Let me assist you go through this situation.

This typically occurs when:

1. Your subscription was close to expiring when you renewed

Even after payment is received, Office apps may continue showing “Renew your subscription” or “Subscription expired” until they refresh.

2. The Office apps haven’t refreshed your subscription status

You must close all Office apps and reopen them after renewal so they can update your subscription state. Sometimes you may need to sign in again with the correct Microsoft account.

I suggest you double check this:

Step 1 — Check that your renewal is active

• Visit your Microsoft account – Services & Subscriptions page.
• Ensure you sign in with the same Microsoft account used to renew.
• Confirm that your plan shows Renewed, Active, or Recurring billing ON.

Step 2 — Restart Office apps

• Close all Office apps (Word, Excel, Outlook, etc.).
• Reopen them and sign in again if prompted. This forces the apps to refresh your subscription state.

Step 3 — Ensure no past‑due invoice exists

Sometimes Microsoft still shows reminders if:

• A previous payment method failed
• A past‑due balance is still on your account You can check this by logging in and viewing your subscription’s billing status.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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