Outlook Junk Mail Has Two Lines

Question

Outlook Junk Mail Has Two Lines

Commander Dave 25

My Junk Mail has two lines. The first shows the email's subject line, the second shows the actual email with the same subject line. How do I turn this off?

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Leigh Booker 0 Reputation points

2025-11-24T10:52:03.2133333+00:00

I have the same question. The answer below does not work. Obviously not a user problem if multiple users have experienced the same issue at the same time
Chloe-V 4,705 Reputation points Microsoft External Staff Moderator

2025-11-24T11:24:56.0766667+00:00
Hi Leigh Booker,

Thank you for sharing this.

If the previous steps did not work, you can try using the Search box in the View tab:

Type Message Preview, then click and select Off.

If this still does not resolve the incident, I recommend contacting Microsoft Support for further assistance:

You can visit: https://support.microsoft.com/contactus

Search for "Junk email" in the search box.

Click "Get Help" and press Enter.

Navigate through the support options to find "Contact Support."

For product/service, select "Other Products."

For category, choose "Outlook."

Look for and select "Chat with a support agent in your web browser" or a similar callback option.

Clearly explain your situation

Please feel free to let me know if you have any further updates, thanks.
not4877 10 Reputation points

2025-11-24T12:15:17.0833333+00:00

I just started having this crazy view, too! The view settings are set as suggested so that's not the issue.
TB 0 Reputation points

2025-11-24T15:35:40.9366667+00:00

Same problem just started a few days ago. Using Chrome
Commander Dave 25 Reputation points

2025-11-30T17:00:00.2566667+00:00

I found a solution. Select Junk Mail, in the top right corner select "By Date", select "Date". That cleared up the issue of two subject lines on same email.
Miss Information 0 Reputation points

2025-12-07T17:48:54.7033333+00:00

Thanks so much. Your solution worked quickly and easily!

Answer recommended by moderator

4 additional answers

Your answer

Leigh Booker 0 Reputation points

2025-11-24T10:52:03.2133333+00:00

I have the same question. The answer below does not work. Obviously not a user problem if multiple users have experienced the same issue at the same time
Chloe-V 4,705 Reputation points Microsoft External Staff Moderator

2025-11-24T11:24:56.0766667+00:00

Hi Leigh Booker,

Thank you for sharing this.

If the previous steps did not work, you can try using the Search box in the View tab:

Type Message Preview, then click and select Off.

If this still does not resolve the incident, I recommend contacting Microsoft Support for further assistance:

You can visit: https://support.microsoft.com/contactus

Search for "Junk email" in the search box.

Click "Get Help" and press Enter.

Navigate through the support options to find "Contact Support."

For product/service, select "Other Products."

For category, choose "Outlook."

Look for and select "Chat with a support agent in your web browser" or a similar callback option.

Clearly explain your situation

Please feel free to let me know if you have any further updates, thanks.
not4877 10 Reputation points

2025-11-24T12:15:17.0833333+00:00

I just started having this crazy view, too! The view settings are set as suggested so that's not the issue.
TB 0 Reputation points

2025-11-24T15:35:40.9366667+00:00

Same problem just started a few days ago. Using Chrome
Commander Dave 25 Reputation points

2025-11-30T17:00:00.2566667+00:00

I found a solution. Select Junk Mail, in the top right corner select "By Date", select "Date". That cleared up the issue of two subject lines on same email.
Miss Information 0 Reputation points

2025-12-07T17:48:54.7033333+00:00

Thanks so much. Your solution worked quickly and easily!

Answer 1

Commander Dave 25

I found a solution. Select Junk Mail, in the top right corner select "By Date", select "Date". That cleared up the issue of two subject lines on same email.

Chloe-V 4,705 Reputation points Microsoft External Staff Moderator

2025-12-01T06:05:22.0566667+00:00

Hi Commander Dave,

I’m glad to hear the incident has been resolved. If you need anything, please feel free to reach out.
Kevin Bushby 0 Reputation points

2025-12-10T02:14:39.3966667+00:00

Thanks Commander Dave........that worked !!!
snowtracks 0 Reputation points

2026-02-04T23:59:23.1333333+00:00

Go to junk mail and select by Date. Presto, one line.

Answer 2

Robert Sparnaaij [MVP] 18,261 MVP Volunteer Moderator

It seems your View is set to "Group By Subject".

Changing your sorting to "By Date" will most likely put the View back the way that you want it.

Simplified Ribbon
View-> Arrange By-> Date
Classic Ribbon
View-> Arrangement Group-> Date

In a Single Line view, you can also press on the "Received" column.

Otherwise, reset your View in the affected folder back to change it back to default;

Simplified Ribbon
View-> Current View-> Reset View
Classic Ribbon
View-> Reset View

not4877 10 Reputation points

2025-11-25T10:02:16.3066667+00:00

Thanks, that did fix the view issue for me! I'm not sure how it got that way. All of us happened to inadvertently hit the sort button? Seems a bit odd.
Leigh Booker 0 Reputation points

2025-11-25T10:31:03.35+00:00

I can't see anywhere to click on Arrange By
not4877 10 Reputation points

2025-11-25T10:38:45.76+00:00

I'm on my laptop. When in the Junk Folder view, on the top of the view all the way to the right is a sort button.
Leigh Booker 0 Reputation points

2025-11-25T10:46:37.3133333+00:00

Thank you. Found it and it works!
Chloe-V 4,705 Reputation points Microsoft External Staff Moderator

2025-11-26T06:40:53.46+00:00

Hi Leigh Booker,

Glad to hear the incident has been resolved.

If you need anything, please feel free to reach out.

Best regards.

Answer 3

Hi Commander Dave,

Thank you for posting your question in the Microsoft Q&A forum.

Your Junk Email folder in Outlook may display two lines for each message because the current view settings have Message Preview or Conversation View enabled.

You can turn this off by following these steps:

1. Open Outlook (Classic Desktop App).

2. Go to the View tab on the ribbon.

3. In the Messages group:

Click Message Preview > Select Off.

4. If the duplication persists, check:

View Settings > Columns > Ensure only one Subject column is selected.
Disable Show in Groups if enabled.

5. Additionally, if Conversation View is turned on:

Go to View > Show as Conversations > Select Off.

After completing these steps, Outlook will display each email on a single line.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 4

Hi Commander Dave,

Here are the steps to make each email appear on a single line, depending on which version of Outlook you are using:

For Outlook on the Web (OWA)

The two-line display occurs because Message preview text is enabled. To adjust:

Click the Settings in the top-right corner.
Go to Mail > Layout.
Under Message list format, choose either:
- Sender name first or Subject first (your preference).
Under Message preview text, select:
- Hide preview text.
Save your changes.

After this, each email will display on one line without preview text.

For Outlook Desktop (Classic App)

The two-line display is usually caused by Message Preview or Conversation View. To turn these off:

Open Outlook Desktop.
Go to the View tab on the ribbon.
In the Messages group:
- Click Message Preview > Select Off.
If duplication persists:
- Click View Settings > Columns > Ensure only one Subject column is selected.
- Disable Show in Groups if enabled.
Check Conversation View:
- Go to View > Show as Conversations > Select Off.

Please let me know if these steps resolve the incident or if you need further assistance.

Chloe-V 4,705 Reputation points Microsoft External Staff Moderator

2025-11-26T06:44:33.7733333+00:00

Hi Commander Dave,

Is there any update from you?

If yes, please feel free to let us know.
Chloe-V 4,705 Reputation points Microsoft External Staff Moderator

2025-11-30T06:11:30.16+00:00

Hi Commander Dave,

If you still have further concerns, please feel free to let us know.

Answer 5

Commander Dave 25

None of the recommended steps have worked. I still have the same problem.

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Outlook Junk Mail Has Two Lines

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