Another issue with saving notes

Question

Another issue with saving notes

Vi T 0

Yet again I’m facing issues with Save my note - when I press the Share button on top I see the options but then when i press Send copy of page, all options just disappear and I cant even see Save my note.

This is the second time I’m unable to save and download my notes within a year, and I’m now considering moving out of One Note.

Can you please get that fixed?

1 answer

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Answer 1

Dear @Vi T,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, it's likely you cannot save or download your notes and all options disappear after you send copy or pages. That behavior usually points to either an iOS share sheet crash, a corrupted OneNote cache for that page, or a page that’s too heavy (large images/attachments) causing the share workflow to time‑out. I'm sorry for the inconvenience you're facing. For better understand, could you provide us more detail information as:

That issue occurs on OneNote desktop app or OneNote web version?
As you mentioned, this is the second time you get this issue, could you share with us how were this issue resolved last time?
It would be helpful if you can share screenshot of the issue with us, so we can support you more effective

In the meantime, here are some suggestions you can try:

Force‑quit OneNote
- Swipe up from the bottom, pause to show the app switcher, swipe OneNote up to close. Reopen OneNote and try again.
Reset OneNote’s local cache (no data loss for synced notebooks) This clears problematic local data that can break Share.
- In OneNote: Settings (gear icon) > Help & Support > Reset OneNote (or Reset cache/Delete local notebooks depending on version).
- Reopen the app, let notebooks re‑sync fully, then try Share > Send copy of page again.
- Ensure the notebook/page shows the green checkmark (synced) before testing.
Reduce page weight (large images/attachments) On the affected page:
- Copy the content into two smaller pages and try sharing each.
- Compress images: Long-press an image > Resize (if available) or reinsert a lower‑resolution image.
- Remove embedded PDFs temporarily and try.
Sign out/in
- OneNote > Settings > tap your account > Sign out, then sign back in.
- If you manage multiple accounts/tenants, keep just the necessary one while testing.
Reinstall OneNote
- Confirm notebooks are fully synced (green check marks).
- Long‑press OneNote > Remove App > Delete App.
- Reinstall from App Store and try again.
Use OneNote for Web (workaround)
- Open the same page at https://www.onenote.com/ (or through Office.com).
- From the browser, use Print to Save as PDF. This bypasses iOS share extensions.

I hope information above helpful, let me know if you get stuck in any steps, feel free to reach out if you have any other questions.

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Vi T 0 Reputation points

2025-10-23T03:25:59.1133333+00:00

Hi,

Thanks so much for all your suggestions.

I have tried everything you suggested and nothing works.

already done that multiple times

there is no such option, see below

irrelevant as that’s the issue with every single page no matter the size

done, doesnt work

5.done, doesnt work

6.even the website version is broken - when I try to print ->save a page it comes out blank

Here is what I see when I try to save from my iPad, using the app

this last image appears for 1 sec and before I can press anything it disappears again.

Please, help me figure this out.

Last time I had another issue (visually) but with the same problem of inability to save.
Darren-Ng 7,400 Reputation points Microsoft External Staff Moderator

2025-10-24T06:27:43.2766667+00:00

Dear @Vi T,

I'm sorry for the issue persists when you have tried all the methods above. You can try to uninstall then reinstall app in your iPad to check whether the issue persists or not

Delete the OneNote app

Go to Settings > General > iPad Storage > OneNote > Delete App (or long-press the OneNote icon > tap Remove App > Delete App).

Restart your iPad

Press and hold the Power button > slide to power off > turn it back on.

Reinstall OneNote

Open App Store, search for Microsoft OneNote, and reinstall.

Sign back in

Launch OneNote > sign in with your Microsoft account > allow it to resync notebooks from the cloud.

As a forum moderator with a limited scope of knowledge. Please know that I've done my best to assist you. I hope your issue could be resolved ASAP.
Darren-Ng 7,400 Reputation points Microsoft External Staff Moderator

2025-10-26T03:32:05.27+00:00

Dear @Vi T,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Vi T 0 Reputation points

2025-10-27T03:04:00.1333333+00:00

Hi Darren,

As in my previous message none of these options have worked. I have now tried them each a few times over and over.

Is there someone else with more technical knowledge who can help me?
Darren-Ng 7,400 Reputation points Microsoft External Staff Moderator

2025-10-27T05:24:28.08+00:00

Dear @Vi T,

Thank you for your reply, based on the second image you attached with IOS interface, the issue may come from the device. Could you please help us to try that process in another device to check whether the issue still persists or not?

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Another issue with saving notes

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